| By Hussain
Abdul-Hussain ---
AUB's Main Cafeteria is one of the best illustrations
of how and why the University runs a yearly deficit. The cafeteria
issue has been under debate for a while now. Azmi Imad, the Director
of Risk Management, was called to answer some questions before the University
Student Faculty Committee. In that meeting, Imad stated that the
cafeteria has become a money drain. Ever since that meeting, some
USFC students have been asking Outlook for any available information that
might be brought to the administration's attention.
As a matter of fact, Outlook does not have documents,
at least it has them but cannot use them since our source requested that
our conversation remain off the record and so they shall remain.
But one would not need a long period of time, even without the use
of any official documents, before he/she figured out why it is that the
cafeteria is running a yearly deficit.
First, the cafeteria's architecture and decor are far
from attracting the attention of student and faculty customers. Has anyone
noticed that the only space which overlooks the Mediterranean in the cafeteria
is the toilet area? If you are in the toilets, you can see as far
as Latakia. Ironically, if you are taking a meal inside, you can
barely figure out whether it's day or night. Located between the
University's Bliss Street high fence and its own rest room area, the Cafeteria's
dim light makes it look like the Nazi Auschwitz concentration camp.
Our first tip to the Cafeteria management would be the
following: relocate the toilets. The University's capital budget
is able to fund such a minor project while the Pink House, the Provost's
residence, and other buildings could wait if need be. With a well-illuminated
cafeteria overlooking the beauty of the Mediterranean, competing food places
at Bliss Street would have to rethink their marketing strategies.
Second, the cafeteria cannot solve the administration-syndicate
problem. Departments which are overstaffed usually revert to the
"move-in" solution. Under the terms of "move-in," the extra workers
and/or employees are moved from an overstaffed department to an understaffed
one. In this respect, the Cafeteria is playing the role of the scapegoat
department. Just sit for a couple of hours and observe how many workers
the cafeteria has. The Cafeteria has to pay for workers that it does
not need. In other words, the Cafeteria's losses do not represent
its own expenses. They represent the cost of an inadequate worker-administration
policy.
Consequently, the Cafeteria will always run a deficit
as long as the number of workers it employs is dictated from above.
Should the Cafeteria be given the freedom to select its own team, then
one could go to its management, say to Ghassan Madi, and hold him responsible
of the said deficit.
Third, the Cafeteria could win some extra money from corporate
sponsorship. Any shop on Bliss Street would die to have a small selling
space inside AUB's Main Cafeteria. Yet, the administration has to
beware of monopoly. If there's no book agent in town but Malik Barakat,
who can monopolize book prices, there is certainly a Burger King for every
MacDonald's and a House of Donuts for every Dunkin' Donuts. Thus,
in cases of no oligopoly--which is highly improbable in such a small market--competition
would be in the interest of student customers.
Fourth, the Cafeteria might want to try some customer-attraction
tricks. For instance, the Cafeteria might invent new incomprehensible
food names, might announce itself as the winner of the Northern Milwaukee
Award for the Best University Cafeteria Food. Has anyone noticed
the popular Euro Deli snack shop on Bliss Street? It has branches in Montreal,
Tokyo, and Beirut. Why is it called "Euro" Deli then, when it does
not have any branch in Europe?
Fifth, instead of subsidizing the Cafeteria's losses and
waiting for its coming yearly deficit, try to invest in its equipment.
The place for the Cafeteria's plates and utensils is the AUB Museum not
its Cafeteria. Try to purchase new equipment or to change the packaging
style. A place in Bourj Abi Haydar, called Farrouj Shmaitelly-- which
is, God knows how, making a profit--serves you in a package bearing the
shop's logo and name. The AUB Cafeteria needs more publicity than
a terrible old banner reading "Our (Your) Cafeteria," trying to convince
students that this is the AUB's official dining place.
The above problems and their suggested solutions do not
require that much of an investment. They are simple solutions that
might cut down the Cafeteria's losses once and for all.
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