Five Service Excellence Awards Presented
On June 6, 2001, five AUB employees were recognized for their outstanding contribution to the University. According to President Waterbury, "We have had three times more candidates for this round of awards than in the previous round. I am satisfied that we have identified five truly outstanding individuals ."
* - Josephine Abou Rjeily is a Head Nurse of the Cardiac Surgery unit, an excellent team player with outstanding dedication to each and every patient. She tends to patient needs . . . day and night during duty hours, and outside duty hours.
* - Sleiman Ali Ahmad is a very familiar face to many at the University. Feedback from across AUB confirms his dedication to Service Quality and his good nature. Sleiman consistently goes out of his way to help people on campus. * - Fouad Maalouf has served AUB with dedication for 47 years at AREC. Everybody who has dealt with him speaks of his creativity, initiative and dedication to serving the community.
* - Zeinab Mattar has been a Nurse's Aid at the University for the last 20 years. Her personnel file is full of letters of appreciation from hospital patients and glowing performance appraisals from her supervisors. Zeinab sets the standard for Service Excellence in her day-to-day work.
* - Sirene Salam has earned this award through a wide consensus across the whole Department of Architecture and Design. Faculty, graduates and students, all note the consistent high level of satisfaction for her service as a secretary for the last five years. Her concern for the well being of the department extends beyond her official duties. The combination of her love of the students and smooth personality allows her to offer her services with a smile and a serenity under the most stressful conditions. On many occasions, Sirene has demonstrated innovative management and organizational skills through her initiatives in addressing departmental needs.
The winners are a diverse cross section of the community but they have two things in common: dedication to AUB as an institution and dedication to service excellence. "I think it is noteworthy that one of the winners has worked for AUB for 47 years," said Dr. Waterbury at the ceremony.
His dedication to service excellence and undoubtedly the dedication of all our winners, long predates our Service Quality Initiative. What we are doing today is turning the spotlight on some of the great work which was already taking place and to encourage the rest of us to follow their example."